Squash games? Done. Golf courses? Plenty. Fresh sushi? Right away. Personal chef on set? On his way!
When people think of a service production they often disregard the service part of the phrase. And it is the leading word for a reason.
The production part is pretty straightforward – albeit extremely important: stay in budget, book the top crews, deliver the deliverables, create the highest quality product.
The service part, however, is a different beast altogether. You have a client who likes to spend their time a certain way. You have an agency that likes to keep everything in check and take the client to the best places in town. And you have a production crew that already has its favourite spots and activities in the area.
The key to good service is knowing how important each party is to the next. A happy client makes for a happy agency; a happy agency makes for a happy director and producer; and a happy producer makes for a happy service producer! It works the other way, too.
It is not by chance that we have “Fixers” in our name – this is what we are for our clients. We can take care of, or at least help with, any issue they might have, even the weirdest requests, and we value discretion above everything. Our chaperones are well versed in pulling connections to make something happen overnight.
We strive to be on the sharp edge of the cultural and music scenes in each of the big production hubs we operate in – Sofia, Bucharest, Belgrade, Ljubljana – so we can guarantee a memorable experience for everybody visiting. Our goal is for the client to have something more to talk about than the production when they get home, and to look forward to coming back.
Sometimes it is not just about knowing the coolest spots for a drink, a performance or a bite. From time to time a situation needs special attention – a mix-up with a hotel reservation or a specific food request – and that’s when we, as a service company, act as a cushion so the client doesn’t even notice.
All of this is not just a matter of extra expenses – it is a matter of attention and genuine care for people who are, after all, our guests. As Balkan people we pride ourselves on being some of the most welcoming people in the world, and at Film Fixers Balkans we want to live up to that from the moment the client lands to the minute they board their flight home.
This article was first published on LBB Online on 8 May 2025. Learn more about our work across 19 countries at filmfixersbalkans.com.
